Patient access
Intake, referral flow, scheduling, capacity, and the handoffs that shape the patient experience.
Austin / Round Rock · Healthcare Operations · Clinical Technology
Improve access.
Strengthen operations.
Make technology work.
Jason Metcalfe helps healthcare organizations and clinical-technology teams improve patient access, strengthen daily operations, and put technology to work. Based in Round Rock, serving Austin, Central Texas, and organizations nationwide.
Current focus: full-time regional or enterprise healthcare and clinical-technology leadership, with a limited number of defined advisory or interim assignments.
Jason Metcalfe, M.S. · Healthcare Operations & Clinical Technology Leader
Multi-Site OperationsPatient AccessClinical TechnologySystems IntegrationDiagnostic & DMEPerformance Systems
One connected leadership perspective
From practice performance to clinical technology.
Metcalfe Advisory brings an operator’s perspective to healthcare, clinical technology, and select founder-led service businesses.
Jason is the former Director of Operations, Sleep Center at Boston Children’s Hospital and former owner-operator of Mountain Star Sleep Diagnostics, where his work included Joint Commission and AASM accreditation. His multi-state experience spans Texas, Massachusetts, and California, along with physiologic-sensor validation, ECG-derived measurements, API-enabled acquisition, analytical workflows, and the translation of novel technology into clinical use.
Healthcare operating scope
A connected view of practice performance.
Operations improve when access, people, workflow, reimbursement, technology, and regulatory requirements are managed as one system.
Practice operations
Staffing, workflows, service-line execution, multi-site consistency, and accountable daily management.
Revenue-cycle coordination
CPT-related documentation, billing workflow, reimbursement coordination, collections oversight, and performance visibility.
Diagnostic & DME operations
Sleep and diagnostic services, CPAP and oxygen DME, payer relationships, reimbursement workflows, and technology-enabled care.
Regulatory readiness
HIPAA, accreditation, documentation, operating controls, and practical preparation for external review—grounded in Joint Commission and AASM accreditation experience.
Performance systems
KPIs, decision rhythms, forecasts, and management tools that make priorities and results visible.
Austin-area business advisory & interim work
Start with the operating problem. Build the next 90 days.
For healthcare organizations, clinical-technology teams, and select founder-led service businesses. Engagements begin with a defined challenge, an agreed scope, and clear measures of progress.
Practice Operations Assessment
A focused review of patient access, scheduling, staffing, frontline workflow, performance measures, revenue-cycle coordination, and accreditation-readiness gaps.
90-Day Operating Improvement Plan
A practical plan with sequenced priorities, accountable owners, useful measures, and a weekly review rhythm. Start with the operating diagnosis and leave a clear plan for the next 90 days.
Interim & Project Leadership
Defined senior operating support for stabilization, transition, service-line improvement, multi-site execution, or the implementation of a critical initiative.
Clinical Technology Validation Planning
Defined support for proof-of-concept design, validation requirements, test protocols, acceptance criteria, signal and data integrity, and cross-functional execution.
Integration & Deployment Readiness
Clinical workflow mapping, API and data-flow requirements, implementation planning, technical handoffs, and operating readiness for diagnostic and digital-health technologies.
Clinical technology & engineering operations
From sensor to clinical workflow.
Metcalfe Advisory supports diagnostic and digital-health teams where clinical requirements, experimental systems, physiologic data, product development, and healthcare operations must work together.
Sensor & signal validation
Physiologic-signal acquisition, signal-quality assessment, artifact review, timestamp integrity, derived measures, and clinically meaningful acceptance criteria.
Test benches & proofs of concept
Experimental test environments, validation protocols, instrumentation, repeatable workflows, success measures, and technical troubleshooting.
Data & systems integration
API-enabled acquisition, multi-stream data alignment, data-flow mapping, analytical workflows, and translation between technical and clinical teams.
Clinical deployment readiness
Clinical requirements, workflow design, implementation planning, training, documentation, and coordination across product, engineering, quality, regulatory, and operating teams.
Representative work
Snooze LabsValidation systems for textile-based ECG sensing.
Designed and integrated experimental test benches for novel textile-based physiologic sensors. Built and tested acquisition and analytical workflows spanning ECG signal collection, API-enabled data transfer, timestamp synchronization, multi-stream alignment, signal-quality review, and transformation of raw ECG into derived measures including heart-rate variability.
Supported evaluation of physiologic features and signal signatures for sleep-state classification, and established testing environments and methods used by doctoral researchers who advanced the work through subsequent publication.
For regulated products, Metcalfe Advisory supports validation planning, evidence generation, technical documentation, workflow design, integration readiness, and implementation in coordination with the manufacturer’s engineering, quality, clinical, and regulatory teams. Regulatory strategy and submissions remain with the product sponsor and appropriately qualified specialists.
Selected operating evidence
Experience measured in capacity, teams, and readiness.
Experience in creating diagnostic capacity, building and leading teams, and preparing clinical operations for accreditation.
≈900
additional annual study capacity
Capacity created at Stanford
A Sleep Center workflow redesign created capacity for approximately 900 additional studies annually.
32
cumulative employees, 2010–2015
Owner-operator experience
Built and operated Mountain Star Sleep Diagnostics with approximately 32 employees across the company’s operating life.
2012
Joint Commission accreditation
Documented readiness
Achieved Joint Commission Ambulatory Health Care Accreditation for a Texas diagnostic operation, effective May 1, 2012. Additional experience includes AASM sleep-center accreditation.
Proven across three distinct healthcare markets: owner-operator and hospital leadership in Texas, academic medical center operations in Massachusetts, and diagnostic workflow leadership in California. Mountain Star also established a TRICARE contract and operated CPAP and oxygen DME services alongside CPT-related documentation, HIPAA, billing, collections, and reimbursement workflows.
The operating approach
Clear enough for leadership decisions. Practical enough for Monday morning.
See the operating system
Begin with the reality of people, incentives, patient flow, technology, financial signals, and risk.
Find the essential move
Reduce complexity to the few decisions and actions most likely to improve the operating result.
Build for execution
Leave clear ownership, useful measures, and a management rhythm the team can continue to run.
Executive experience
Operations and technology from ownership to academic medicine.
More than 15 years across academic medical centers, hospital systems, diagnostic services, DME, virtual care, physiologic sensing, and independent operating and technical work.
Boston Children’s Hospital
Director of Operations, Sleep Center
Feb 2021–Aug 2024Led patient access, scheduling, staffing, workflow, budgets, reimbursement coordination, regulatory readiness, and clinical-administrative operations for a complex academic medical center service line.
Stanford Sleep Center
Chief Technologist
May 2018–Sep 2019Redesigned operating workflows to improve utilization and create capacity for approximately 900 additional studies each year.
Mountain Star Sleep Diagnostics LLC (dba Mountain View Sleep Diagnostics)
Owner / Sleep & DME Services Director
2010–2015Owned staffing, physician referrals, payer and vendor relationships, financial performance, CPT and HIPAA workflows, billing and collections oversight, CPAP and oxygen DME, and a TRICARE contract. Following the company’s sale in 2014, Jason remained responsible for operations through 2015.
Texoma Medical Center
Manager, Sleep Laboratory
Jan 2016–Jan 2019Managed sleep-laboratory operations within a hospital environment, connecting clinical service delivery with staffing, workflow, quality, and organizational requirements.
Snooze Labs
Founder & Applied Research Lead
Independent research and advisory workDesigned experimental validation systems for novel physiologic sensors and worked across ECG acquisition, signal and timestamp integrity, derived measurements, analytical workflows, and clinical translation in sleep technology research.
EducationMaster of Science in Healthcare Administration
Johns Hopkins University
Operating profileOperations · Clinical technology · Engineering operations
Patient access, diagnostic systems, validation, integration, regulatory readiness, and performance
Applied technology educationPostgraduate Program in Artificial Intelligence & Machine Learning
McCombs School of Business, The University of Texas at Austin · Applied programming, analytics, clustering, and model evaluation
Selected independent projects
Active work beyond healthcare.
Education, art, and outdoor living ventures connected with Metcalfe Advisory.
Desert Table & Garden
Jude’s Food.co
Outdoor tables, garden features, and gathering spaces in concrete, cedar, and steel. Jude’s Food.co is the home of the Desert Table & Garden offering.
Explore Desert Table & Garden (opens in a new tab)Education & student support
Student Skills Studio
Educator-led academic and executive-function support with Helen Metcalfe, M.Ed. Individual and small-group services for families in Williamson County and online.
Visit Student Skills Studio (opens in a new tab)Art & hospitality
Metcalfe Art Traders
Photography, bespoke framing, woven works, and property art programs for hotels, offices, and homes.
Visit Metcalfe Art Traders (opens in a new tab)Leadership & advisory inquiries
Let’s talk about your next operating challenge.
Jason is available for full-time regional or enterprise healthcare and clinical-technology leadership, interim assignments, and select defined advisory engagements.
Share your organization, the challenge or role, and your timing. We can start by determining whether the need fits Jason’s experience.
Email Jason Metcalfe